These Terms and Conditions govern your access to and use of the Maxwin platform. Please read them carefully before registering an account or placing any wager. By using Maxwin, you confirm that you have read, understood, and agreed to be bound by these terms.
Welcome to Maxwin. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and Maxwin ("we", "us", "our", "the Company", "the Platform"), which operates the online casino and sports betting services accessible at maxwin.casa and any associated subdomains or mobile-optimised versions thereof.
Maxwin operates under an international gaming licence issued by a recognised offshore licensing authority (Curaçao jurisdiction). We do not hold, nor do we claim to hold, any licence issued by a Malaysian governmental body. Malaysian users are solely responsible for determining the legality of online gambling participation under applicable local laws before registering an account.
By accessing the Maxwin platform, creating an account, making a deposit, or placing any wager, you unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and our Responsible Gambling Policy, each of which is incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately cease using the Platform.
In these Terms, the following expressions shall bear the meanings set out below unless the context otherwise requires:
Registration and use of the Maxwin Platform is strictly restricted to individuals who are 21 years of age or older at the time of registration. This age threshold applies uniformly regardless of the Player's country of residence. We enforce this requirement through mandatory KYC verification prior to the processing of any withdrawal. Any Account found to belong to a person under 21 years of age will be closed immediately and all funds returned to the deposit source, subject to verification of the refund recipient's identity.
Players must satisfy themselves that their participation on the Platform is lawful under the laws of their jurisdiction of residence. Players from jurisdictions in which online gambling is explicitly prohibited are not permitted to register or maintain an Account. The Company reserves the right to decline registration or close Accounts belonging to Players from Prohibited Jurisdictions at any time.
Each Player is permitted to hold only one Account on the Platform. Operating multiple Accounts, whether using the same or different personal details, is strictly prohibited and constitutes grounds for permanent account closure and forfeiture of associated balances.
Accounts must be used exclusively by the registered Account holder for personal entertainment purposes. Operating an Account on behalf of a third party, accepting third-party deposits, or conducting any commercial activity through an Account is prohibited.
When registering an Account, Players must provide accurate, current, and complete information including full legal name, date of birth, residential address, email address, and a valid Malaysian mobile number. All registration details must correspond to the Player's government-issued identity documentation.
Players are solely responsible for maintaining the confidentiality of their Account login credentials. You must not share your username, password, or any two-factor authentication codes with any third party. Maxwin will not be held liable for any losses arising from unauthorised access to an Account resulting from a Player's failure to maintain adequate credential security.
In the event of suspected unauthorised access, Players must notify our support team immediately at [email protected] or via 24/7 Live Chat.
All Players must complete KYC verification before their first withdrawal is processed. Accepted identity documents for Malaysian Players include: MyKad (National Identity Card), Malaysian passport, or other government-issued photo identification acceptable to our compliance team. Proof of address documentation may also be requested at our discretion.
The Platform is provided exclusively for lawful personal entertainment purposes. Players may access available games, place wagers on sports markets (including Liga Super Malaysia, English Premier League, UFC, and other listed markets), and participate in any active promotions in accordance with the specific terms of those promotions and these Terms.
The following conduct is strictly prohibited and will result in immediate Account suspension, permanent closure, or both:
The Platform is provided on an "as is" basis. While we make every reasonable effort to maintain continuous availability, we do not guarantee uninterrupted access and will not be liable for service interruptions caused by scheduled maintenance, force majeure events, or circumstances beyond our reasonable control. Scheduled maintenance windows will be communicated to Players where practicable.
Maxwin supports the following payment methods for Malaysian Players: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX (all major Malaysian banks including Maybank, CIMB, Public Bank, and Hong Leong Bank), Visa and Mastercard debit/credit cards, Bitcoin (BTC), and USDT (TRC-20 network). All deposits and withdrawals are processed in Malaysian Ringgit (MYR) unless the Player elects to use a cryptocurrency payment method, in which case the prevailing conversion rate at the time of the transaction will apply.
The minimum deposit is RM 30 per transaction for all MYR payment methods. Cryptocurrency deposits have a separate minimum equivalent to USD 10 at the time of deposit. There is no standard maximum single deposit limit; however, the Platform reserves the right to apply transaction limits as required for compliance or risk management purposes.
Withdrawals are processed in accordance with the following indicative timelines, subject to completed KYC verification and met wagering requirements:
The minimum withdrawal amount is RM 50. Daily and monthly withdrawal limits vary by VIP tier. Elite-tier members benefit from unlimited daily withdrawals subject to individual account review. All withdrawal requests are subject to our anti-money laundering checks, which may occasionally extend processing times.
To successfully process a withdrawal, all of the following conditions must be satisfied:
All bonuses, free bets, cashback offers, and promotional credits are subject to the specific terms published alongside each promotion, as well as these general Terms. In the event of any conflict, the specific promotion terms shall take precedence with respect to that promotion.
Unless otherwise specified, all bonus funds are subject to a wagering requirement of between X10 and X20 (ten to twenty times the bonus amount) before any resulting winnings may be withdrawn. Wagering contributions by game type are as follows:
While a bonus is active in your Account, the maximum stake per round or bet slip is capped at RM 250–RM 500 as specified in the individual promotion terms. Exceeding this limit may result in the voiding of the bonus and any bonus-derived winnings.
Unless stated otherwise, all bonus funds and associated wagering requirements must be completed within the expiry window specified for each promotion (typically 7, 14, or 30 calendar days from the date of claiming). Expired bonuses and any associated uncleared winnings are automatically forfeited without compensation.
The Company reserves the right to void bonuses and cancel withdrawals where there is evidence of bonus abuse, including but not limited to: claiming multiple accounts to obtain repeat bonuses, placing low-risk hedging bets to circumvent wagering requirements, or exploiting promotional offers in bad faith. Determinations of abuse are made at the sole discretion of the Company.
All bets and wagers placed on the Platform are final and binding upon confirmation. Players are responsible for ensuring the accuracy of every selection before confirming a bet slip or game round. Technical errors occurring after a bet is confirmed do not render that bet void unless the error is attributable solely to the Platform.
In the event that a sporting event is cancelled, postponed, or otherwise not completed within the timeframe specified by the relevant governing body, affected bets will be voided and the stake returned to the Player's Account Balance. Specific rules governing partially-completed matches (e.g., abandoned football fixtures in the Liga Super Malaysia or English Premier League) are detailed in the sportsbook rules accessible within the Platform.
The Company reserves the right to void any bet settled as a result of a manifest error, including but not limited to: incorrect odds, misquoted lines, system errors, or any other obvious mistake. Maxwin will make every reasonable effort to notify affected Players and return stakes promptly where a manifest error is identified.
Maximum single-event payout limits apply across all sports and casino product categories. These limits are visible within the Platform interface and may be updated periodically. In no circumstances will the Company be required to honour a payout exceeding the applicable maximum, regardless of the accumulated odds or winnings generated.
Maxwin is committed to providing a safe gaming environment. We offer a range of responsible gambling tools including deposit limits, session time reminders, reality check notifications, and self-exclusion facilities. All Players may access these tools free of charge through their Account dashboard.
Any Player wishing to self-exclude from the Platform may request immediate Account suspension by contacting our support team via Live Chat or at [email protected]. Self-exclusion requests are processed within 24 hours and, once activated, cannot be reversed for a minimum period of six months.
For further guidance on responsible gambling and support services available to Malaysian players, please visit our dedicated Responsible Gambling page.
Maxwin reserves the right to suspend or close any Account at its sole discretion, including but not limited to circumstances where:
Where an Account is closed due to a breach of these Terms or suspected fraudulent activity, the Company reserves the right to withhold the Account Balance pending the outcome of any investigation. Where an Account is closed at the Player's request or for reasons unrelated to Player misconduct, any verified real-money Balance (excluding Bonus Funds) will be returned to the Player via their registered payment method.
Players wishing to permanently close their Account may do so by contacting our support team. Account closure requests are processed within five business days. Prior to closure, the Player must withdraw any available Balance in accordance with the standard withdrawal process outlined in Section 6.
All content on the Maxwin Platform — including but not limited to software, source code, design elements, graphics, logos, game assets, marketing materials, and written content — is the exclusive intellectual property of Maxwin or its licensed content providers. No part of the Platform may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of the Company.
The Maxwin name, logo, and associated branding are proprietary trade marks. Unauthorised use of these marks in any context — including on social media, third-party websites, or promotional materials — is strictly prohibited and may result in legal action.
To the fullest extent permitted by applicable law, Maxwin shall not be liable for:
In jurisdictions where the exclusion of certain warranties or limitations of liability is not permitted, the Company's liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability for death or personal injury arising from the Company's negligence, fraud, or any other liability that cannot be excluded by law.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Maxwin holds its gaming licence (Curaçao). Any dispute arising from or in connection with these Terms that cannot be resolved through good-faith negotiation shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction.
Players wishing to raise a formal complaint should first contact our customer support team via Live Chat or at [email protected]. We aim to acknowledge all formal complaints within 48 hours and provide a substantive response within 14 calendar days. Where a resolution cannot be reached through internal channels, the matter may be referred to the dispute resolution body designated by our licensing authority.
Maxwin reserves the right to amend, update, or replace any part of these Terms at any time. Material changes will be communicated to registered Players via email notification to the address on file, or through a prominent notice displayed upon login to the Platform. The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. Players who do not agree to any revised Terms are advised to cease using the Platform and, if applicable, close their Account in accordance with Section 10.3.
If you have any questions or concerns regarding these Terms and Conditions, or wish to exercise any right afforded to you herein, please contact our team through any of the following channels:
For responsible gambling support resources available to players in Malaysia, please visit our Responsible Gambling page.
These are not just policies on paper — they reflect how Maxwin operates every single day for Malaysian players.
Every bonus, promotion, and wagering condition is written in plain English and displayed clearly before you claim. No hidden clauses, no buried fine print.
Maxwin operates under a valid international gaming licence. We maintain anti-money laundering procedures, KYC verification, and responsible gambling obligations under our licensing conditions.
Your deposits are held in dedicated player-fund accounts, fully separate from company operational finances at all times — a structural protection for your balance.
All withdrawals require completed identity verification. This protects every player by ensuring the Platform is a secure, age-appropriate, and fraud-resistant environment.
Our support team is available around the clock in English, Bahasa Melayu, and Mandarin via Live Chat and WhatsApp — including Malaysian public holidays.
We review and update these Terms periodically to reflect regulatory developments, player feedback, and platform improvements. Registered players are notified of all material changes via email.
Our 24/7 support team is always available to clarify any aspect of our Terms and Conditions. You can also explore our FAQ for quick answers to the most common player questions about deposits, withdrawals, bonuses, and account management.
🔞 For players aged 21 and above only. Please gamble responsibly. Learn more about responsible gambling.